Marvelution will always endeavour to resolve problems as swiftly as possible. We recognise that the use of our products are key to your
business and that any downtime can cost money.
Therefore production related issues, level 1 and 2, take priority.
“Production” is defined as an instance of Marvelution Software that is actively used by the customers’s business users, it doesn’t include systems or environments like development, testing, staging, or similar.