Support Center

Documentation

• Jenkins Integration for Jira Quick Start Guide: Cloud
• Jenkins Integration for Jira Quick Start Guide: Data Center/Server
• How-to/troubleshooting articles
• Public issue tracker

Open a ticket or email

• Create a new ticket
• Manage an existing ticket
• support@marvelution.com

Suggestions

Many of our best features were added thanks to user feedback. Please share your ideas.

• Send us your suggestion(s)
• support@marvelution.com

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Documentation

How-to articles

Public issue tracker

Real-time status checker

Support ticket creation

Regular support hours

9am-5pm CET (3am-11am ET)

Extended support hours

8am-8pm CET (2am-2pm ET)

Regular response times

Level 1: Critical - 8 hours

Level 2: Major - 12 hours

Level 3: Medium - 16 hours

Level 4: Low - 24 hours

Faster response times

Level 1: Critical - 1 hour

Level 2: Major - 4 hours

Level 3: Medium - 16 hours

Level 4: Low - 24 hours

Phone support

Direct contact with mobile number

Training

Priority requests for new features and bug fixes

Roadmap

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Check the real-time status of our apps: status.marvelution.com

Want to see exactly what we are working on? See our Public Issue Tracker